Shipping Policy

Thank you for choosing Architect Plan (https://architectplan.co.za/) as your go-to architectural website for purchasing house plans. Please review the following shipping policy to understand how we handle the delivery of your purchased products.

Digital Delivery: All house plans available on Architect Plan (https://architectplan.co.za/) are delivered digitally. After completing your purchase, you will receive an email confirmation containing a download link for the house plan files. Simply click on the link to initiate the download. Please ensure that you provide a valid email address during the checkout process.

Instant Access: Once your payment is confirmed, you will have instant access to the downloadable files associated with the house plan you purchased. Our system is designed to provide a seamless and convenient experience, allowing you to access and download your files immediately.

File Format: All house plan files are provided in DWG, PDF, and RVT formats. These formats ensure compatibility with commonly used software and ease of use for architectural professionals and contractors. Please ensure that you have the necessary software or applications to open and utilize these files.

Technical Support: We understand that technical issues may arise during the downloading or accessing of the house plan files. In such cases, we offer technical support to help resolve any problems you may encounter. Please contact our customer support team by email at info@architectplan.co.za for assistance. We aim to respond to support inquiries within 24-48 hours.

Refunds and Exchanges: Given the nature of digital products and instant access provided upon purchase, we do not offer refunds or exchanges for house plan files. However, if you experience any issues or have concerns regarding the purchased files, please reach out to our customer support team. We will work with you to address the problem and ensure your satisfaction.

Availability: All house plans featured on Architect Plan (https://architectplan.co.za/) are available for immediate purchase and download. In rare cases where a particular plan becomes unavailable or out of stock due to technical reasons or licensing issues, we will promptly notify you and provide alternative options or a full refund.